Policies in plain language.Read before you pay. No surprises after.

Student and child safety

Every behind the wheel lesson is given by an instructor licensed by the California DMV. Instructors keep each lesson to its booked purpose and route, may not bring passengers of their own, may not touch a student except as needed for vehicle control, safety, or an emergency, and may not give a minor student gifts, rides, or personal contact outside lessons. A parent or guardian may ride along when a seat is available and should tell Stallion when booking. Sexual harassment by or toward anyone involved in a lesson is prohibited.

Report any concern about an instructor, a student, or anyone else to the owner at Support@stallion-school.com or 530-630-9998; in an emergency call 911. Stallion reviews every report promptly, may remove an instructor from lessons during the review, notifies the parent or guardian of a minor, reports to law enforcement or the DMV when required, and does not retaliate against anyone for a good faith report.

Conduct, safety and service termination

This section applies to every student, purchaser, parent, guardian, relative, passenger, guest, or other person who communicates with Stallion, accompanies a lesson, enters a Stallion vehicle or location, uses an account, or acts for the customer. The customer is responsible for accompanying persons.

Stallion may refuse, suspend, end, or permanently terminate service and deny future bookings without prior warning when reasonably necessary to protect safety, property, records, accounts, personnel, customers, or operations. Grounds include:

• Threats, violence, intimidation, stalking, harassment, discriminatory abuse, hate speech, sexual misconduct, or repeated abusive communication
• Unsafe conduct, impairment, a dangerous item, reckless operation, interference with vehicle control, or refusal to follow a reasonable safety direction
• Intentional, reckless, or negligent property damage, theft, tampering, or contamination requiring unusual cleaning or remediation
• Fraud, falsified records, impersonation, payment abuse, unauthorized account access, fabricated evidence submitted to Stallion, or publishing another person's private information (doxxing)
• Repeated disruption, evasion of a suspension through another person or account, retaliation against personnel, or another material policy or legal violation

A lesson stopped or made unusable because of customer side misconduct is consumed. If Stallion ends service because of the conduct of the customer, student, or anyone acting with them, no refund is given: remaining package lessons, credits, and promotional credits are forfeited to the maximum extent permitted by law. Completed services, consumed credits, lawful fees, and documented repair, cleaning, towing, or replacement costs remain due. Stallion may pursue civil remedies and report suspected crimes or safety threats.

Reviews, complaints and false public statements

A good faith complaint, safety report, regulatory report, or honest consumer review is not misconduct. Stallion will not deny service or impose a fee merely because a person expresses an honest negative opinion or exercises a nonwaivable right.

Stallion will not use this agreement to charge, penalize, or end service to anyone because of a review or other statement about Stallion, positive or negative. Stallion may preserve records, request correction, report content to a platform, and use remedies available under general law, which this agreement does not expand. This provision does not require a reviewer to disclose private evidence publicly and does not restrict protected speech.

A person who never accepted this agreement is not bound by it solely because the person posts online. Stallion may still use platform reporting, evidence preservation, a measured public response, professional advice, and lawful legal remedies. Stallion should not disclose confidential student information while responding publicly.