How can we help?

1. Tap “Book a lesson” (top right on every page).

   Book a lessonTap here

2. Choose the package, then where we pick up and drop off.
3. Tap a day, then a start time.
4. Sign in or create your account when asked, and choose the student.
5. Review and pay online, or choose “Pay in person”.

   Pay in personTap here

Tip: Your choices are saved on this device, so a sign-in or a detour never loses them.

1. Tap “Sign in”, then “New here? Create an account”. Enter your Email and choose a Password, then tap “Create account and continue”.

   Sign in→New here? Create an account→Create account and continueTap here

2. If you are asked to verify your email, enter the Verification code from its email and tap “Verify and continue”. Check Spam if the message has not arrived.

   Verify and continueTap here

3. Choose “I’m a parent or guardian” and add your mobile, then the student’s name and date of birth.

   I’m a parent or guardianTap here

4. If you have the permit, copy its details as printed. Otherwise choose “Not yet”: it’s needed before the first lesson, not to book.

   Not yetTap here

5. Accept the Customer Agreement and finish.
6. Prefer another sign-in option? “Continue with Google” and “Use an email code instead” are also available.

   Continue with Google→Use an email code insteadTap here

1. Create an account the usual way (above).
2. In the setup, tick “Took lessons with Stallion before”.

   Took lessons with Stallion beforeTap here

3. Choose how many lessons you already took and the package you had, and add a receipt or lesson record if you have one.
4. We check our records and add those lessons to your account, then you book the rest as usual.

1. Open “Sign in”, enter your Email and Password, and tap “Sign in”.

   Sign inTap here

2. Forgot your password? Tap “Forgot password?” to open secure sign-in, then choose “Forgot password?” there.

   Forgot password?Tap here

3. You can also choose “Use an email code instead”, or “Continue with Google” if you use Google for this account. If you are asked to verify your email, follow the verification step shown.

   Use an email code instead→Continue with GoogleTap here

4. Got a new email address? Sign in with the old one, then change it in Settings → Profile: we send a code to the new address. Can’t open the old one any more? Call the office at 530-630-9998 or use Help & support.

1. Yes: create the account and add your teen now (from age 14); choose “Not yet” for the permit.

   Not yetTap here

2. Before lessons: your teen finishes driver education (30 hours, online is fine) and passes the DMV permit test (from 15½).
3. With the permit in hand, add its number on the student page and book the first lesson.

1. The teen’s parent or legal guardian creates the account and accepts the agreement.
2. They can add your contact details in “Parents & guardians” on the student profile. Your family uses one account.

   Parents & guardiansTap here

3. Want to pay for lessons as a present instead? Buy a gift: the family books when it suits them.

1. Open “Students & documents” in your menu.

   Students & documentsTap here

2. Tap the student, then edit the details exactly as printed on the permit.
3. Tap Save. “Ready to book” appears once the basics are in; “Details complete” once everything is.

   Ready to book→Details completeTap here

Tip: To book you only need the basics: the student page shows “Ready to book” once they are in, and the signed agreement. Everything marked “(before the first lesson)” can wait until then; we remind you before the lesson.

1. Open “Students & documents”, then the student.

   Students & documentsTap here

2. Under Documents, choose the document type and pick the photo or PDF (on a phone this can open the camera).
3. Tap Upload. It shows “In review” until the office checks it.

   In reviewTap here

Tip: A clear photo of the front of the permit, all four corners visible. Photos are private: only the office and your instructor see them.

1. You choose when you book: Online (card, Apple Pay or Google Pay, paid now) or In person (cash, check, card or tap, Zelle, Venmo or Cash App, paid to your instructor at the lesson, before driving).
2. Cash, check and Zelle pay the lower cash price; card, tap, Venmo and Cash App pay the listed price (those charge the school a fee).
3. Zelle, Venmo or Cash App can also be paid when you book: choose “Now by Zelle / Venmo / Cash App”, send the amount shown, then tap the button. A screenshot of the payment helps us find it: it’s optional, and you can add it later on your Payments page. Zelle, Venmo and Cash App payments must be made before the lesson starts or at the lesson, before driving.

   Now by Zelle / Venmo / Cash AppTap here

4. The 6-hour training can be paid as the whole package (best price) or lesson by lesson.

Tip: Some pay-in-person bookings are a request: we hold the time and confirm before the lesson. You see the status on Home.

1. Yes, any time before or at the lesson: open “Payments & receipts” and tap “Pay online now”.

   Payments & receipts→Pay online nowTap here

2. At the lesson your instructor can also show a QR code: scan it with your phone camera and pay by card, Apple Pay or Google Pay.
3. The lesson then shows as paid for your instructor and you get the receipt by email.

Tip: You are never charged twice: once a lesson is paid, your instructor sees it as paid. Payments aren’t refunded; if something was charged by mistake, send a payment question in Help & support and we look at it case by case.

1. A lesson happened and wasn’t paid yet (for example the card didn’t work that day).
2. Tap “Pay online now” next to it, or pay your instructor at the next lesson.

   Pay online nowTap here

3. It disappears as soon as it’s paid.

1. Open “Manage lessons” in your menu and pick the lesson.

   Manage lessonsTap here

2. Choose Reschedule, Change pickup / drop-off, or Cancel.
3. For a new time, tap one of the open times and confirm.

Tip: Free changes up to 48 hours before. 24 to 48 hours before: open the lesson and tap “Emergency exception”. Less than 24 hours: the lesson is used (restoring it costs $95). Sick or car trouble? Text 530-630-9998 right away so the instructor isn’t already on the way.

1. Instructor not there 10 minutes after the start time? Call or text 530-630-9998.
2. Bad weather, smoke or unsafe roads: we decide for safety and message you before the lesson. A lesson we cancel costs you nothing: it goes back to your account.
3. Running late yourself? Text 530-630-9998 so the instructor knows.
4. Something felt unsafe or wrong? Open Help & support → “A lesson, my instructor or the car”, or call. The owner reads every one.

   A lesson, my instructor or the carTap here

1. When booking, type the home, school or work address. The town sets itself.
2. Drop-off is the same place unless you choose “Different drop-off”.

   Different drop-offTap here

3. Outside Chico, lessons start at a set meeting point you choose while booking, and the lesson is driven on Chico roads.

1. Use one family account to manage every student.
2. Open “Students & documents” to add each student as a separate profile.

   Students & documentsTap here

Tip: Previously linked student logins and invitations already issued remain available.

1. On your Home page, find “Practice at home”.

   Practice at homeTap here

2. Pick the date and length, tick “At night” after sunset, and tap “Log this drive”.

   At night→Log this driveTap here

3. The bars count toward 50 hours and 10 night hours.

1. On the time step, tap “None of these times work? Join the waitlist” under the open times, then choose the day and part of the day.

   None of these times work? Join the waitlistTap here

2. When a time opens that day, we hold it for you and send you a message by email and in your dashboard. Book it from the link before the hold ends.
3. Your waitlist days are on Home: tap Leave if you no longer need one.

1. Every payment, online or at the lesson, has a receipt under “Payments & receipts”. Tap “View / print” to open it, print it or save it as a PDF, or “Email me a copy”.

   Payments & receipts→View / print→Email me a copyTap here

2. Receipts also arrive by email right after you pay.
3. Lesson credits (after a cancellation in time) are listed there with their checkout code.
4. The training record appears on Home once all 6 hours are done and the office issues it.

1. At the end of the last lesson your instructor fills in the DMV training certificate (DL 400D) and hands you the original. Keep it safe: the DMV accepts only the original at the road test, never a copy. Your account also has our printable training record.
2. Your teen keeps practicing with you and books the DMV road test at dmv.ca.gov (age 16 and permit held 6 months).
3. Want our car and a warm-up on test day? Call or text the office with your appointment date, time, and DMV office to request service.

1. Open the gift link from the email or text: the gift is filled in for you.
2. Pick the pickup place and a time, then create your account when asked.
3. Lost the link? Book as usual and type the gift code under “Have a lesson credit or gift code?”.

   Have a lesson credit or gift code?Tap here

1. Yes, with “Prep + exam day”: one lesson before test day, then our car and instructor on test day.

   Prep + exam dayTap here

2. Book the DMV appointment first. Call or text our office with the date, time and DMV location so we can confirm coverage and availability.
3. The car isn’t rented on its own: the warm-up keeps the test safe and familiar.

1. Cancel in time (see the lesson): the lesson goes back to your account as a credit (or to your package).
2. Late or no-show: the lesson counts as used; you can ask to restore it for a fee.
3. If we cancel, or you were charged by mistake, we refund to the card you paid with and you get an email.

1. Open “Students & documents” and tap the student.

   Students & documentsTap here

2. Add their contact details in “Parents & guardians”. Your family uses one account.

   Parents & guardiansTap here

Tip: Existing linked accounts keep their current access.

1. Add Stallion to your home screen: Settings → Phone app (iPhone: Safari’s Share button → Add to Home Screen).
2. Open Stallion from the new icon, go to Settings → Phone alerts and tap “Turn on alerts”, then Allow.

   Turn on alertsTap here

3. You’ll get a buzz when a lesson is booked or moved, when the instructor is on the way, and for new messages.

1. Open Settings → Calendar sync and tap “Turn on calendar sync”.

   Turn on calendar syncTap here

2. Pick iPhone, Google Calendar or Outlook.
3. Every lesson you book appears and updates on its own.

1. Open Messages in your menu.
2. Write your message; replies arrive there and by email.

Tip: For urgent same-day issues, call or text 530-630-9998.

1. Open the existing invitation link or enter its 6-character code during setup.
2. Use the email for your student login and review the Customer Agreement.
3. If it has expired, use your family account. Call the office at 530-630-9998 or use Help & support.

1. A parent or guardian creates the family account.
2. They add your student profile and manage your lessons from that account.
3. Already have a student login? Keep signing in with the same email.

1. Open “Home”.

   HomeTap here

2. The top card shows your next step and where you are on the road to your license.
3. Instructor notes appear after each lesson.

1. Open “Manage lessons” and pick the lesson.

   Manage lessonsTap here

2. Choose the new time or Cancel and send the request.
3. Your parent approves it. Changed your mind? Tap Withdraw on the request.

1. Your original instruction permit (a photo is not enough).
2. Glasses or contacts if your permit says so.
3. Closed-toe shoes (no flip-flops or slides).
4. Be ready 5 minutes early at the pickup place.

1. Tap “Sign in”, then “New here? Create an account”, and choose “I’m an adult learner”.

   Sign in→New here? Create an account→I’m an adult learnerTap here

2. Add your details as printed on your permit or license.
3. Book a Single 2-hour lesson online. Call or text our office to request Prep + exam day for your road test.

1. Book your DMV appointment first.
2. Call or text our office with the date, time and DMV office. Once confirmed, lesson 1 is before the test day and lesson 2 is on test day.
3. You take the test in our car, the one you practiced in.

1. That’s fine for adults: in your details choose “Issued by: Another state or country”.

   Issued by: Another state or countryTap here

2. Type the number exactly as printed.
3. Bring the original to the lesson.

Tip: Students under 18 need a California permit.