How can we help?

1. Tap “Book a lesson” (top right on every page).
2. Choose the package, then where we pick up and drop off.
3. Tap a day, then a start time.
4. Sign in or create your account when asked, and choose the student.
5. Review and pay online, or choose “Pay in person”.

Tip: Your choices are saved on this device, so a sign-in or a detour never loses them.

1. Tap “Sign in” and continue with Google or your email.
2. Choose “I’m a parent or guardian”.
3. Add your mobile, then the student: name, date of birth, home address, school and an emergency contact.
4. If you have the permit, copy its details as printed. Otherwise choose “Not yet”.
5. Accept the Customer Agreement and finish. About two minutes.

1. Open “Students & documents” in your menu.
2. Tap the student, then edit the details exactly as printed on the permit.
3. Tap Save. “Ready to book” appears when everything is in.

Tip: Every booking, online or in person, needs the complete record: permit number and dates, height, weight, eyes, hair, lenses, school and an emergency contact.

1. Open “Students & documents”, then the student.
2. Under Documents, choose the document type and pick the photo or PDF (on a phone this can open the camera).
3. Tap Upload. It shows “In review” until the office checks it.

Tip: A clear photo of the front of the permit, all four corners visible. Photos are private: only the office and your instructor see them.

1. You choose when you book: Online (card, Apple Pay or Google Pay, paid now) or In person (cash, check, card or tap, paid to your instructor at the lesson, before driving).
2. In person pays the lower cash price with cash or check; card or tap at the lesson is the card price.
3. The 6-hour training can be paid as the whole package (best price) or lesson by lesson.

Tip: Some pay-in-person bookings are a request: we hold the time and confirm before the lesson. You see the status on Home.

1. Yes, any time before or at the lesson: open “Payments & receipts” and tap “Pay online now”.
2. At the lesson your instructor can also show a QR code: scan it with your phone camera and pay by card, Apple Pay or Google Pay.
3. The lesson then shows as paid for your instructor and you get the receipt by email.

Tip: Paid online already and want to pay cash instead? Call us: we refund the online payment. You are never charged twice.

1. A lesson happened and wasn’t paid yet (for example the card didn’t work that day).
2. Tap “Pay online now” next to it, or pay your instructor at the next lesson.
3. It disappears as soon as it’s paid.

1. Open “Lessons” in your menu and pick the lesson.
2. Choose Reschedule, Change pickup / drop-off, or Cancel.
3. For a new time, tap one of the open times and confirm.

Tip: Changes are free up to 48 hours before the lesson. Inside 24 hours the lesson is used; for an emergency, send an exception request.

1. When booking, type the home, school or work address. The town sets itself.
2. Drop-off is the same place unless you choose “Different drop-off”.
3. In Oroville and Gridley–Biggs, lessons start at a set meeting point you choose while booking.

1. Open “Students & documents” and tap “Invite to log in” on the student.
2. Share the 6-character code with your teen.
3. Your teen taps Sign in on this website, chooses “I’m a teen student” and enters the code.

Tip: Your teen sees lessons and notes and can ask for changes; you approve them.

1. On your Home page, find “Practice at home”.
2. Pick the date and length, tick “At night” after sunset, and tap “Log this drive”.
3. The bars count toward 50 hours and 10 night hours.

1. On the time step, tap “None of these times work? Join the waitlist” under the open times, then choose the day and part of the day.
2. When a time opens that day, we hold it for you and text you. Book it from the link before the hold ends.
3. Your waitlist days are on Home: tap Leave if you no longer need one.

1. Every payment, online or at the lesson, has a receipt under “Payments & receipts”. Tap “View / print” to open it, print it or save it as a PDF, or “Email me a copy”.
2. Receipts also arrive by email right after you pay.
3. Lesson credits (after a cancellation in time) are listed there with their checkout code.
4. The training record appears on Home once all 6 hours are done and the office issues it.

1. Cancel in time (see the lesson): the lesson goes back to your account as a credit (or to your package).
2. Late or no-show: the lesson counts as used; you can ask to restore it for a fee.
3. If we cancel, or you were charged by mistake, we refund to the card you paid with and you get an email.

1. Open “Students & documents”, tap the student, then “+ Add another parent or guardian”.
2. Enter their name and email. They get an email to set a password.
3. You both see, book, move and pay for the same student: one record, so hours and packages stay together.

Tip: You can remove them there any time, and they can leave.

1. Add Stallion to your home screen: Settings → Phone app (iPhone: Safari’s Share button → Add to Home Screen).
2. Open Stallion from the new icon, go to Settings → Phone alerts and tap “Turn on alerts”, then Allow.
3. You’ll get a buzz when a lesson is booked or moved, when the instructor is on the way, and for new messages.

1. Open Settings → Calendar sync and tap “Turn on calendar sync”.
2. Pick iPhone, Google Calendar or Outlook.
3. Every lesson you book appears and updates on its own.

1. Open Messages in your menu.
2. Write your message; replies arrive there and by email.

Tip: For urgent same-day issues, call or text 530-630-9998.

1. Ask your parent for the 6-character code (Students & documents → Invite to log in).
2. Tap “Sign in”, create your login and choose “I’m a teen student”.
3. Enter the code. Done.

1. Open “My lessons”.
2. The top card shows your next step and where you are on the road to your license.
3. Instructor notes appear after each lesson.

1. Open “Change a lesson” and pick the lesson.
2. Choose the new time or Cancel and send the request.
3. Your parent approves it. Changed your mind? Tap Withdraw on the request.

1. Your original instruction permit (a photo is not enough).
2. Glasses or contacts if your permit says so.
3. Be ready 5 minutes early at the pickup place.

1. Tap “Sign in”, then choose “I’m an adult learner”.
2. Add your details as printed on your permit or license.
3. Book a Single 2-hour lesson, or Prep + exam day before your road test.

1. Book your DMV appointment first.
2. Choose “Prep + exam day”: lesson 1 before the test day, lesson 2 on test day.
3. You take the test in our car, the one you practiced in.

1. That’s fine for adults: in your details choose “Issued by: Another state or country”.
2. Type the number exactly as printed.
3. Bring the original to the lesson.

Tip: Students under 18 need a California permit.

1. Open Home: today’s route, pickups, and what to collect.
2. Tap a lesson for the student profile, the parent’s number and the pickup.
3. Check the original permit at pickup before driving.

1. On Today, open the lesson that shows “Collect”.
2. Cash, check or card/tap: choose it and tap Record (you confirm the amount). The family gets the receipt.
3. The family prefers to pay online? Tap “Pay online instead (QR or link)”: they scan the QR code and pay by card, Apple Pay or Google Pay; you see it as paid.
4. Wrong amount or method? Tap “Undo” within 30 minutes and record it again. A whole package: “Record cash package payment”.

Tip: Family can’t pay today? Finish the lesson with “Family can’t pay? Evaluate anyway”: the owner collects later.

1. On Today, a paid lesson shows the payment with “View / print” and “Send again”.
2. View / print opens the receipt: print it or save it as a PDF.
3. Send again emails it to the family.

1. After the lesson, tap Evaluate (Home → Finished lessons, or Needs your attention). Lessons still missing it show “Needs lesson evaluation”.
2. Tap each skill, set the focus for next time and write a short note.
3. Sign to submit: the family gets the notes and the hours are counted.

1. Ended early (car trouble, student felt sick)? In the evaluation choose the time actually driven and say why; the owner decides a make-up.
2. Sent the evaluation with a mistake? Open it again within 24 hours and tap “Fix a mistake (24 h)”.
3. Recorded a no-show by mistake? On Today tap Undo within 24 hours.

1. On Today open the lesson, then “Change this lesson: move it or cancel it”.
2. Move: pick another of your open times; add a note for the family. They are told at once and the owner gets a note.
3. Cancel (sick, car trouble): write the reason. The family gets a free lesson credit and the owner helps them rebook.

1. Open Messages: the top conversation is “Owner (private)”.
2. Families never see it.

1. After the lesson that finishes the 6 hours, fill in the DMV’s yellow Certificate of Completion of Driver Training.
2. On Today, tap “Upload certificate” (it also stays under “Do now” until it’s done).
3. Take a clear photo of the whole certificate and tap Upload. It’s saved on the student’s record for the office.

1. On Home, open the lesson, then use “Book … next lesson”.
2. Pick a day, tap “Show my open times” and pick one.
3. Tap “Hold this time”: the family gets a message to confirm and pay.

1. Open the student’s profile (tap their name) and use “Log a lesson you gave” at the bottom.
2. Pick the day and start time (last 7 days) and whether it was paid.
3. It appears on your Today: record the payment or evaluate it as usual. The office gets a note to check it.

1. Named boxes: Needs your attention, Finished lessons, Upcoming lessons, Lesson details, Today’s route, Book the next lesson, This week and Messages.
2. Each lesson has Details, Navigate and Call; “See all” opens every lesson for 4 to 26 weeks.
3. Tap “Customize” to hide boxes or change their order.

1. Open Availability: tap a time to switch it on or off in your weekly hours, then Save hours.
2. Time off: pick the dates and send the request (at least a week ahead; the owner approves).
3. Sick or emergency today up to 3 days: tick “Sick or emergency” and send. It blocks you right away. Cancel any lessons in those days first (Today → Change this lesson).

1. Add Stallion to your home screen: Settings → Phone app (iPhone: Safari’s Share button → Add to Home Screen).
2. Open Stallion from the new icon, go to Settings → Notifications and tap “Turn on alerts”, then Allow.
3. Tap “Send a test”. From now on new, moved and canceled lessons, office notes and messages buzz your phone.

Tip: Turn alerts on for each phone or computer you use. Signing out turns them off for that device.

1. Open Settings → Calendar sync and tap “Turn on calendar sync”.
2. Tap “iPhone, iPad & Mac”, “Google Calendar” or “Outlook”.
3. Your lessons appear with the student, town and pickup, and update on their own about every hour.

Tip: The link is private. If it was shared by mistake, tap “Reset link”.

1. Tap your initials at the top right (or Settings in the menu).
2. Edit your name or mobile and tap “Save details”. For a new password, tap “Email me a password link”.
3. Under Profile & license, choose a photo, tick the consent box and tap “Send for approval”. The office approves it.

1. Home shows named boxes: Find a student, Needs your attention, Today’s lessons, Messages, Quick links, Open slots, Bookings by town, Recent bookings and Instructors this week.
2. Tap “Customize” (top right of the boxes) to hide a box or move it up or down, then Save.
3. The numbers at the top (lessons, revenue, filled, open) open the page behind them.

Tip: Revenue shows ▲/▼ against the week before.

1. On Home, type in “Find a student”: a name, the parent’s name or part of a phone number. Press / to jump there.
2. Each result has Open, Message, Call and Book.
3. Open shows everything on one page: package, hours, next lesson, lessons, payments, documents, details and history.

1. Find the student and tap Book (or open the student and use “Book … next lesson”).
2. Pick a day and tap “Show open times”, then pick a time with any instructor.
3. Tap “Hold and text the family”: the time is held and the family gets a text and email to confirm and pay.

Tip: Nothing is charged until they confirm. A held time shows on the student profile with Release.

1. Open “Requests & to-dos” (or use Needs your attention on Home).
2. Check the student and the time, then tap Approve, or Decline with a short reason.
3. The lesson is booked at once and the family gets the confirmation.

1. Open Bookings and tap Edit on the lesson.
2. Each row shows what is set now: tap Change (instructor & car, pickup) or Move (date & time).
3. “Cancel this lesson” sits apart at the bottom and says exactly what happens before you confirm.

Tip: Cancelled by mistake? Open it and tap “Put this lesson back”: the same time is held for the family to confirm.

1. Open the student’s profile and tap “Add a lesson directly”.
2. Pick the day, start time, instructor, package and town. Choose “Collect at the lesson” or “Already paid”.
3. A future lesson texts the family. A lesson happening now shows on the instructor’s Today (On my way, payment, no-show). A past lesson is recorded quietly: evaluate it to log the 2 hours.
4. Not an open time? You are asked “Add it anyway?” first.

1. It was made in the Wix app without picking a customer, so nobody can be told, paid or evaluated.
2. Open the lesson (Bookings → Edit). Choose the student and tap “Give to this student”: the same time is booked for them and the empty one is cancelled.
3. Not a real lesson? Use “Cancel this lesson” at the bottom.
4. In the Wix app, always pick the customer when you add a booking.

1. Open the student’s profile and tap “Hours done before”.
2. With Stallion before this website: these count toward the 6 hours for the certificate.
3. Another driving school: kept on the profile for reference only (that school issues its own certificate).
4. Wrong number? Enter the same hours with a minus sign.

1. Open the lesson (Bookings → Edit). The red box says what was recorded.
2. Tap Undo and write why. The lesson counts as not used and the family gets a short correction.
3. Both entries stay in the lesson history.

1. Families join from booking when the day they want is full (morning, afternoon, evening or any time).
2. When a lesson that day is cancelled, the first family in line gets it held for 60 minutes with a text and email. If they don’t book, the next family gets it.
3. Open Waitlist to see who is waiting, offer any open time by hand, message them, or remove them (Restore brings them back).

1. Calendar: every booked lesson by day, week or month. Tap to open, drag to move.
2. Schedule board: each instructor’s week with booked lessons and open times. Tap “Set towns for open times”, pick a town, then tap the times (or a day).
3. Towns & meeting points: the rules that repeat (town days, closed days), meeting points and how each town picks up.

1. Cash for one lesson: the instructor records it at pickup. A whole package: open the student and use “Record a cash package sale”.
2. The family gets a branded receipt by email.
3. Recorded the wrong one? On the student profile, tap Void next to the payment and say why. It stays on file, marked void, and no longer counts in totals.

Tip: A package can’t be voided once one of its lessons has happened.

1. “Refund made in Wix”: a refund was done in Wix; check the family’s credits or package and close it.
2. “Deposit to refund”: a deposit isn’t on any lesson; refund it in Wix (Orders) or leave it for their next pay-in-person booking.
3. “Payment owed”: a lesson was finished without payment; it closes itself when the family pays (online or in person).
4. A double payment (paid online and in cash): refund the online one in Wix.

1. Open the student’s profile: every payment has a Receipt button.
2. Online payments: the family’s Payments page and the Wix order both have it.
3. On the receipt: “Print or save as PDF” or “Send to the family”.

1. Open “Families & permits” and tap Manage on the family.
2. Choose Suspend or Terminate service, write the reason (sent to the family) and confirm.
3. To undo, open Manage again and choose Reactivate.

1. Open “Documents to review”.
2. Tap View: the file opens on the page, no download needed.
3. Tap Verify, or Reject with what the family should fix.

1. Open “Families & permits” and tap “Sign up a family or student”.
2. Choose Family or Adult student and fill in the names and email.
3. The family gets an email to set a password; they finish the details from their account.

1. Packages & pricing: each package shows its cash and online price. Tap “Edit package”, change it, and use the Save bar at the bottom.
2. Business rules: each rule shows its value and unit; switches turn a rule on or off. The Save bar appears as soon as you change something.
3. Tick “Require customers to accept the updated agreement” when you change fees or cancellation terms.

1. Open “Import prepaid lessons” and enter the family’s sign-in email, package and lessons left.
2. Each lesson becomes a $0 code tied to that email, applied when they book.
3. To undo, tap Void on the import: codes not used yet are cancelled.

1. Open Reports: revenue by month (online and in person) and the operations counts.
2. “Instructor hours” shows hours taught this month, last month and this year, for payroll.
3. “How families found us” shows lessons and revenue per lead source.

1. Open “Team & access” and enter their email under “Invite staff”.
2. Pick Office or Instructor and tap “Create invite”; it works for 14 days.
3. Change a role or remove access in “People with access”.

1. Every message, confirmation, reminder and receipt comes from our own email with the Stallion logo, once.
2. Only the “set your password” email comes from Wix, because Wix runs the sign-in.
3. Everything is also in the family’s Messages on their dashboard.

1. Open “Setup check · go-live” and tap “Run check”.
2. Everything green means ready; each red line says how to fix it.
3. The hourly job keeps reminders, holds, waitlist offers and repairs running on its own.